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Distance Assistance Pty Ltd ABN 32 622 321 662
Distance Assistance Pty Ltd (Distance Assistance) takes your right to privacy seriously and we are committed to fulfil our obligations under the Australian Privacy Act 1988 (Cth) (the Privacy Act), including the Australian Privacy Principles (APPs) and all other relevant laws and regulations relating to privacy and personal information. The APPs regulate how we may collect, use, disclose and store your personal information. The APPs also provide how you may access and correct the personal information we hold about you.
What is personal information
When used in this policy, the term “personal information” has the meaning given to it in the Privacy Act. In general terms, it is any information or opinion that can be used to identify, or reasonably identify, you (Personal Information).
What Personal Information we collect and hold
The kinds of Personal Information Distance Assistance may collect and hold may include (but is not limited to):
In performing our functions we may collect and hold sensitive information (as that term is defined in the Privacy Act) about you including information in relation to your health. You consent to the collection of sensitive information about you by Distance Assistance.
Other information we may collect from you include:
How we collect Personal Information
Where practicable we aim to collect your Personal Information directly from you. We collect information directly from you in a variety of ways.
We may also collect your Personal Information from other sources including:
Generally, we will only collect your Personal Information from sources other than you if:
Collection of Personal Information electronically
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The purpose of collecting holding and using your Personal Information
The main reason we collect, hold, use and disclose your Personal Information is to provide you and your employers with information in order to assist you and your employer to create a healthier and more productive workplace. In doing so, we may:
Where Personal Information is used and disclosed we take reasonable steps to ensure the Personal Information is relevant to the purposes for which it is to be used and disclosed.
You are under no obligation to provide your Personal Information to us. However, without certain information from you, we may not be able to provide our products and services to you or any other relevant customer.
We may use your Personal Information for a secondary purpose. You consent to the use of your Personal Information for a secondary purpose.
Disclosure of Personal Information
When you provide us with Personal Information, you agree that Distance Assistance may use or disclose Personal Information for purposes such as those listed above and we will do so in accordance with our privacy obligations.
Third parties to whom we may disclose your Personal Information include:
Personal Information (other than your name unless you consent to Distance Assistance providing your name) collected by Distance Assistance may be disclosed to your employer. By using the Website you consent to this disclosure. When disclosing the Personal Information to your employer, Distance Assistance will provide the information with the Personal Information of other employees of the employer.
We may disclose your Personal Information to overseas recipients in order to provide our services and products and for administrative, data storage or other business management purposes. Before disclosing Personal Information to an overseas recipient, we take reasonable steps to ensure the overseas recipient complies with relevant Privacy laws unless the disclosure is required or permitted by law.
We may use and disclose your Personal Information in order to inform you of products and services that may be of interest to you.
In the event that you do not wish to receive such communications, you can opt out by following the instructions for doing so in the communications we send to you.
Security of your Personal Information
Distance Assistance will take reasonable steps to ensure that Personal Information we hold is protected from misuse, interference and loss and from a secure system for storing Personal Information. Distance Assistance will take reasonable steps to protect Personal Information from misuse and loss and from unauthorised modification or disclosure. Distance Assistance will take reasonable steps to destroy or de-identify Personal Information where it is no longer required, unless otherwise required or authorised by law to retain the information.
We require third parties handling Personal Information on our behalf, to have procedures in place to protect your privacy in accordance with the Privacy Act.
Access and correction to the Personal Information we hold about you.
We take reasonable steps to ensure that Personal Information we hold is accurate, up-to-date, complete, relevant and not misleading.
You have a right to access and seek correction of your Personal Information that is collected and held by us. This is subject to some exceptions that are set out in the Privacy Act.
If you would like to access or amend the Personal Information Distance Assistance holds about you, please contact our Privacy Officer via the contact details below.
We will grant access to your Personal Information to the extent required by the Privacy Act and will take reasonable steps to amend Personal Information where necessary and appropriate. An administrative handling fee may be payable which reflects the cost to us for providing the information you require.
If your request to access or correct your Personal Information is refused, we will provide you with written reasons for the refusal and details of the ways in which you can deal with such refusal.
How to raise a concern
If you have any queries regarding Distance Assistance’ collection or handling of your Personal Information, or you believe we have breached any Privacy Law, you can contact the Privacy Officer using the contact details below.
Your query will be investigated as soon as possible and you will be provided with a written response.
In the event you are dissatisfied with the outcome of your request, you may refer your matter to the Australian Information Commissioner.
How to contact Distance Assistance
Please direct all privacy enquiries and complaints to our Privacy Officer at:
Distance Assistance Pty Ltd
The Innovation Centre
90 Sippy Downs Drive